Refund policy

RETURN AND REFUND POLICY

Because each Slopwear item is produced specifically for the customer’s order, all sales are final except when an item arrives damaged, defective, misprinted, or different from what was ordered.

SIZE AND CHANGE-OF-MIND RETURNS

We do not accept returns or exchanges for:

• Ordering the wrong size
• Changing your mind
• Selecting the wrong color
• Entering an incorrect shipping address
• Normal variations in screen color or print placement

Please review the product description and size guide carefully before ordering. If you prefer an oversized fit, we recommend ordering one size larger.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or incorrect, contact us within 14 days of delivery.

Include:

• Your order number
• A description of the problem
• Clear photographs showing the item and issue
• A photograph of the packing slip or shipping label when available

After reviewing the claim, we will provide an appropriate replacement or refund at no additional cost when the item is confirmed to be damaged, defective, misprinted, or incorrect.

Please do not mail an item back unless we specifically instruct you to do so.

LOST PACKAGES

If tracking shows that your order was delivered but you cannot locate it, check with household members, neighbors, and the shipping carrier first. Contact us as soon as possible if the package remains missing.

We are not responsible for orders delivered to an address entered incorrectly by the customer. If a package is returned to the sender, additional shipping charges may apply before it can be shipped again.

CANCELLATIONS AND ORDER CHANGES

Orders begin processing quickly. We cannot guarantee that an order can be canceled or changed after it is submitted. Contact us immediately, and we will help when the order has not yet entered production.

REFUNDS

Approved refunds are issued to the original payment method. Banks and payment providers may require additional time to display the refund.

CONTACT

Questions or order problems can be sent to:

help@slopwear.net